For most veterinary clinics, client retention is one of the most important facets of their practice. The ability to retain patients can play a pivotal role in achieving sustainability and growth.
Every year, an average vet practice loses a portion oaf its client base, which cost them thousands of dollars in revenue. In many instances, patients never return after an initial visit.
Here’s why digital reminders are essential for your vet practice:
Maximize Customer Retention
Retaining existing clients is necessary for any healthy business, and vet practices are no exception. A solid clientele maximizes revenue potential and facilitates growth.
Retained customers refer your business to their circle, which allows you to increase your customer base. Moreover, they are willing to pay more for excellent service and value.
A revolving door of satisfied customers who continue using your veterinary services will ensure your practice generate consistent revenues. Here, digital reminders play an important role.
Your vet practice can send text messages to remind clients about their scheduled appointment or prompt them to visit your clinic for a regular check up.
Pet parents use different communication channels, but they all have cell phones, making automated text messages an excellent feature for any veterinary clinic.
Key benefits of sending digital reminders:
- Increased rate of client retention
- A lower number of cancelled appointments
- Reduced number of daily phone calls
- Improved patient satisfaction
- Reduced total healthcare costs
Digital reminders also prompt pet owners to take responsibility for their furry friends’ health.
Save Administrative Time
Digital reminders can take several responsibilities off the shoulder of the administrative department. There are numerous advantages of using automated reminders.
For starters, pet owners receive text messages of their scheduled appointment, so it cuts down the number of incoming calls from existing patients for the confirmation.
Moreover, administrative personnel don’t have to perform the repetitive task of keeping a tab on reminders manually that can take a substantial amount of time.
Get A Cloud-Based Veterinary Practice Management Software
If you’re looking for a cloud-based veterinary practice management software, you’re in luck. At Animal Intelligence Software International, we’ve got the perfect solution for you: Global Vet.
It’s a fully online veterinary practice management software that comes with a bundle of features, including digital reminders.
You can send automated text messages to clients for appointments and reminders to streamline your operations and maximize your customer retention levels.
To find out more, visit our website.